Apple today extended its service program for iPhone 12 and iPhone 12 Pro models having sound-related earpiece issues.
Affected iPhone 12 or iPhone 12 Pro devices are now covered by the program for up to three years from the device’s initial retail sale, as opposed to the prior limit of two years, according to Apple. The one-year extension is applicable everywhere.
After determining that a “very tiny percentage” of iPhone 12 and iPhone 12 Pro devices may encounter sound issues due to a component that may fail on the earpiece module, also known as the receiver, Apple announced the service program in August 2021. The problem may cause the earpiece to stop producing sound during phone calls.
The way to start the process is explained on Apple’s website. Apple or an Apple Authorized Service Provider will service eligible iPhones, free of charge. The program does not apply to the iPhone 12 mini or iPhone 12 Pro Max, according to Apple, and affected devices were produced between October 2020 and April 2021.