A memo addressed to service providers and obtained by MacRumors reveals that Apple is investigating claims that the iPad mini 6 may stop charging after updating to iPadOS 15.5.
Apple informed authorized service providers in a note that it is aware that certain consumers may experience charging issues with the latest iPad mini after installing iPadOS 15.5. As a workaround while the investigation is ongoing, Apple recommends that service providers and retail workers tell users to reset their devices.
Apple expressly states that a physical replacement of the iPad or its battery will not address the problem, revealing that it’s a software issue. As of right now, Apple is beta-testing iPadOS 15.6, which may fix the issue when it is published to the public.
According to the MacRumors and Apple Support forums, several iPad mini 6 customers have experienced problems charging their devices following the latest iPadOS update (1, 2, 3, 4).